USPS is currently experiencing delays and service disruptions due to inclement weather, wildfires, and COVID19.
Frequently Asked Questions
Frequently asked questions
Shipping
Orders
Payment
A confirmation message should have been sent to your registered email address with tracking information. If you do not find the confirmation email, please head to our Contact Page and get in touch with us.
We ship to PO Boxes, however due to recent regulations with theMilitary we do not ship to APO/FPO.
We use address validation. If you accidentally entered the wrong address, please contact usimmediately after the order has been placed. We ship all our orders on the same day their placed.
At this time, SOL Botanicals is shipping to the Continental US, and Hawaii.
We have 100% free shipping. Upon registering to our website, the introductory shipping method is USPS Ground, with the opportunity to upgrade to the follwing:
USPS First-Class arrives in 3-5 business days.USPS Priority Mail arrives in 2-3 business days.USPS Express arrives in 1 business day.UPS Ground arrives in 3-5 business days.UPS 2 Day Air arrives in 2 business days.UPS Next Day Air arrives in 1 business day.
All orders are processed and shipped by 4 p.m. EST. Please allow 6-8 hours for USPS to scan all packages and update their website. In rare occassions USPS packages miss its central hub scan and there is no movement for 24-48 hours. If you haven’t seen movement within 3-4 days, please contact our Customer Care department.
